Our “Contact Us” form is the best way to quickly get your spare parts. At Family's Backyard, we're happy to offer replacement parts for free if your item is covered under the Family's Backyard warranty and you have proof of purchase. For all other spare parts requests, there may be a charge involved. Our dedicated Customer Service Team will be happy to assist you.

 
Open The Assembly Instructions

1. Open The Assembly Instructions

If you don't have it handy, you can download a copy of the assembly instruction on the product detail page of your FAMILY’S BACKYARD product. Simply use the search on our homepage or view all products.

2. Find The Part Number

All FAMILY’S BACKYARD parts have a number. The assembly instruction has an overview of all parts and part numbers.

Find The Part Number
Submit A Request

3. Submit A Request

When you go to the "Contact Us" form, simply select "Replacement Parts”, enter the parts number and write a detailed message. Please include images. For hassle-free shipping of parts, keep your proof of purchase handy and have an active PayPal account if the replacement is not covered under the FAMILY’S BACKYARD warranty. We hope you won’t need parts, but if you do, we are here to help!