Returns

Products in "new condition" may be returned to us if eligible and you submit a return
request no later than 30 days after you receive the order. In order for products to be
considered in "new condition", they must be UNOPENED and contain all original product
packaging and accessories. Returns will be charged a 15% restocking fee and the cost of
product pick-up (the cost Family's Backyard incurs to pick up the product from your residence).
Restocking fees are necessary for us to receive and inspect returned items and return items to
inventory, so we do not ship defective or damaged products to future customers. Restocking
fees and pick-up costs will not apply if we shipped the item to you in error. Restocking fees do
not apply where prohibited by applicable law. Restocking fees will be taxed in select states as
required by applicable law.



How to Return your Item(s)

Item must be unopened and contain all original product packaging and accessories.
You must make sure the item is securely packaged to prevent damage during return
shipping. The pick-up carrier may refuse to pick up the product if it does not meet these requirements.
Submit a request to return your item via the "Contact us" form. All returns require authorization
from Family's Backyard. Returns will not be accepted unless you have obtained this authorization.

Small Parcel Returns (Generally items under 150 lbs.)

You will be given a date that a pick-up service will arrive to pick up your item.
The item must be accessible to the carrier in front of your residence.

Large/Heavy Item Returns (Furniture set)

You will be given a date that the pick-up service will arrive to pick up your item.
The item must be accessible to the pick-up service in front of your residence.



Cancellations

You may cancel your order for a full refund before it is released to the warehouse in
preparation for shipment. Submit a request to cancel your order via the "Contact us"
form and Family's Backyard will confirm if the cancellation can be completed. If the
order has already been released to the warehouse than you will not be able to cancel
the order and will have to process a return.