How can I get a spare or replacement part?
Sometimes things go wrong, and Family's Backyard is here to make them right! Whether you have opened the box and discovered a missing or broken part, or your Family's backyard item needs parts to restore its use, we are eager to assist. The easiest way for you to reach out is via the Contact Us form. Follow the easy step-by-step instructions to get your spare part quickly.
 

How do I purchase an item?
You can browse our catalog in the online store, select the items you like, and
add them to your shopping cart. Once you have made your selection, you
can go to the checkout page, fill in the necessary information, and
choose your payment method.

How do I contact the customer service team?
Please contact us at allen@family-backyard.com